Making Hard Conversations Easier

One of the biggest challenges of any mentorship role – from a lead teacher to a director to a home visitor – is insuring that the environment of your conversations gives everyone room to think, contribute, and grow. Whether it’s day-to-day operations (should we have sticks on the playground?) or programming choices (should we celebrate any holidays in our school?), knowing how to talk about these things is just as important as what you’re talking about.

POPS is a framework that can help you intentionally draw out these conversations – taking them away from off-the-cuff emotional responses or arguments and turning them into guided thought processes. It doesn’t ask for you to be an expert in every issue: rather, it asks that you come with an open heart and mind and model how to do the same for others.

95 in stock


Date And Time

This training takes place 06/09/2022 at 8:00 PM Central Time, USA.
The box below shows the event’s date and time in your location:

Time converter at


60 Minutes

Learning Goals

Attendees will:

  • Consider how a variety of factors – from word choice to tone of voice to time of day – can encourage or discourage open and honest conversation
  • Define each of the four steps of the POPS framework and the ‘hearty questions’ associated with them
  • Practice rephrasing classroom or school-wide conversations in ways that draw inspiration from the POPS framework


Samantha Balch

Competency Area

Interactions, Relationships, And Environments

(Note that competency areas vary by region.  Our certificates display the proper terminology for an attendee’s location)

Content Level

Beginner / Intermediate

Target Audience

  • Family Child Care Providers
  • Child Care Center Teachers
  • Child Care Center Directors
  • Head Start Teachers
  • Head Start Administrators
  • Early Head Start Teachers
  • Service Coordination Staff
  • Technical Assistance Specialists
  • Home Visitors

Age Group Focus

  • Adults

National Administrator Credential Approved




While we hope you attend our sessions for the content, we know certificates are important. A link to a short evaluation is shared at the end of each live on-line session. Complete this evaluation, and a personalized PDF certificate of participation is generated and emailed to you. In-service training requirements vary depending on location. Below, you’ll find info on where our certificates are currently accepted. We’re always working to gain approval in more locations.

United States


  • Alberta | We have been informed that Alberta does not have a pre-approval process and that our certificates contain the required information to be accepted as in-service training.
  • British Columbia | Explorations Early Learning was told that in BC, “professional development is assessed on a case by case basis after the workshop has been completed, and the certificate has been received.” Our certificates contain all the information required for approval, and our sessions cover topics that are traditionally approved.


We have not yet had time to dig into approval requirements for in-service trainings in any Australian states. It’s on the to-do list.



We want to assure you have a quality training experience and are here to provide support and answer questions at any time. Contact us at any time and expect a prompt response.


Live sessions take place via the ZOOM meeting platform. On-Demand sessions are hosted here at You can access all sessions from almost any desktop, laptop, tablet, or smartphone with a decent internet connection. If you’re reading this sentence, your device can access our sessions. Devices with larger screens provide a more enjoyable user experience.


Session prices should appear in your local currency if you’re browsing from the United States, Canada, Australia, New Zealand, the European Union, or the United Kingdom. Clicking the down arrow next to the flag below the session’s price to change currency. All payments are processed in USD equivalents.


We record all sessions. If there are technical problems while attending a live session, or you are unable to attend live, we can set you up with access to the session’s recording. Recordings are available within 24 hours of the live event. Please note that certificates are invalid in some locations if the attendee views a recording.