Making Hard Conversations Easier

One of the biggest challenges of any mentorship role – from a lead teacher to a director to a home visitor – is insuring that the environment of your conversations gives everyone room to think, contribute, and grow. Whether it’s day-to-day operations (should we have sticks on the playground?) or programming choices (should we celebrate any holidays in our school?), knowing how to talk about these things is just as important as what you’re talking about.

POPS is a framework that can help you intentionally draw out these conversations – taking them away from off-the-cuff emotional responses or arguments and turning them into guided thought processes. It doesn’t ask for you to be an expert in every issue: rather, it asks that you come with an open heart and mind and model how to do the same for others.

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Date And Time

This training takes place 06/09/2022 at 8:00 PM Central Time, USA.
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60 Minutes

Learning Goals

Attendees will:

  • Consider how a variety of factors – from word choice to tone of voice to time of day – can encourage or discourage open and honest conversation
  • Define each of the four steps of the POPS framework and the ‘hearty questions’ associated with them
  • Practice rephrasing classroom or school-wide conversations in ways that draw inspiration from the POPS framework


Samantha Balch

Competency Area

Interactions, Relationships, And Environments

(Note that competency areas vary by region.  Our certificates display the proper terminology for an attendee’s location)

Content Level

Beginner / Intermediate

Target Audience

  • Family Child Care Providers
  • Child Care Center Teachers
  • Child Care Center Directors
  • Head Start Teachers
  • Head Start Administrators
  • Early Head Start Teachers
  • Service Coordination Staff
  • Technical Assistance Specialists
  • Home Visitors

Age Group Focus

  • Adults

National Administrator Credential Approved




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